FAQ
Frequently Asked Questions
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, and American Express. All payments are processed securely.
Do you offer free shipping?
Yes! We offer free ground shipping to the lower 48 states within the U.S. No hidden fees.
How long does delivery take?
Orders are processed within 3 business days. Delivery usually takes an additional 5–10 business days depending on location and product type.
Can I track my shipment?
In most cases, yes. Some freight shipments may not provide online tracking, but rest assured—we keep you updated every step of the way.
What is your return policy?
We accept returns within 14 days for unused items in original condition. See our Return Policy for details.
Do I need a forklift to receive my order?
Yes, a forklift is required to unload large equipment like excavators and loaders. If you don’t have one, you’ll need to arrange a rental for delivery.
Need more help?
Feel free to contact us anytime at contact@machineryus.shop